FAQs

Here are some of the most frequently asked questions about our Diesel and Petrol Club Programs.

If you cannot find the answer to your question, please call us at 6898 2525 and we will be happy to help.

Individual

They are 2 completely different products.

The Shell Card issued by Best Petrol & Diesel Supply allows users to purchase fuel with cashless convenience (Pump & Go Feature) on credit.

The Shell Escape Card is a loyalty card that allows user to earn Escape Points.

There is no comparison as the fuel card issued by us is not openly available on the market for individual consumers. Other forms of incentives will be available with other credit card promotions.

Yes, as long as the principal card holder is undertaking the payment.

Steps:
1) Insert your Fuel Card into the card slot at the pump island
2) Enter your 4 digit PIN
3) Follow onscreen instruction
4) Fill up
5) Press for receipt

Receipt will only show gross prices, discounts will be reflected in the bi-weekly invoices and GIRO deduction will take place 3 days from invoice date.

Applicant has to be an employee working in an organization under the Corporate Employee Scheme.

Applicant has to meet qualifying income of SGD$50k/Annum or is agreeable to a fully refundable deposit.

Customers can elect their own credit limit upon registration and credit limits can be changed at a later date subject to credit approval.

No, we do not charge any subscription or registration fees.

No, replacement cards are free.

No, there are no termination charges.

The invoice is generated based on cardholder’s usage.

The user will be billed on a bi-weekly basis and electronic invoices will be sent to your designated email address.

We accept payment by GIRO only. (credit card for contingency payments only)

We will not be able process applications without credit card payment authorisation as contingency payment mode.

The alternate credit card payment mode also serves as a convenience offering for customers who may have overlooked the GIRO deduction dates.

The card will not allow the transaction to go beyond the limit. If users choose to manually override the pump, the system will take it that the user is pumping on a cash payment mode.

No, users are free to select Petrol, Diesel or ALL Fuel type.

No, this card can only be used in Singapore.

As an Authorised Fuel Card Reseller of Shell, we have passed stringent review. In addition, we are supported by investors with substantial financial strength.

You may write in to enquiry@bestpetrol.com.sg to terminate your fuel card. Upon settling all outstanding payments, your deposit will be refunded in a month from the day of full settlement.

You may either email us at enquiry@bestpetrol.com.sg or call us at 6898 2525.

No, full payments are required on our bi-weekly billings.

The only option available for all our customers will be an E-invoice.

Deposit required will be the elected monthly credit limit of the card.

Corporate

As we are providing credit facilities, we need these documents to approve your credit facilities.

This will be dependent on the credit assessment of the company.

As an Authorised Shell Fuel Cards Reseller, we have passed stringent reviews. In addition, we are supported by investors with substantial financial strength.

Giro is the only available mode of payment.

The only mode of billing available is bi-weekly billing. Bi-weekly billing allows SMEs to keep closer tabs on their fuel expenditure.

Steps:
1) Insert your Fuel Card into the card slot at the pump island
2) Enter your 4 digit PIN
3) Follow onscreen instruction
4) Fill up
5) Press for receipt

Receipt will only show gross prices, discounts will be reflected in the bi-weekly invoices and GIRO deduction will take place 3 days from invoice date.

Our account managers will assist in any queries or requests made by our users. Replacement/ additional cards can also be made known to us through our hotline at 68982525 or through email at enquiry@bestpetrol.com.sg

No, replacement cards are free.

Call us at 68982525 for immediate termination. You may also submit a request for a replacement card.

Send us an email to enquiry@bestpetrol.com.sg or alternatively you may call us at 68982525.

The only available option for our customers will be an E-invoice.

Please call us at 68982525 and our Account Manager will explain the feature in detail.

The card will not allow the transaction to go beyond the limit. If users choose to manually override the pump, the system will take it that the user is pumping on a cash payment mode. Limits can be adjusted with every card.

For security purposes, this card can only be used in Singapore.