Credit Collection Specialist / Officer/Executive

Job Description


  • Manage assigned customer portfolio of past due/delinquent accounts including liaising with legal counsel and other professionals
  • Ensure timely payments from assigned customer accounts
  • Provide updates, recovery strategy for delinquent accounts, negotiate repayments from customers
  • Prompt follow-up of accounts including customer visit
  • Prepare a statement of accounts and reminder letters
  • Other duties relating to recovery and/or collection process
  • Ad-hoc duties assigned by the Department Manager


  • At least 2 years’ experience in debt collection from Small & Medium Enterprise Customers. (Candidates with hands-on practical collection experience preferred, experience in credit collection agency or bank collections will be viewed favorably)
  • Ability to communicate with SME Senior Management / Bosses
  • Able to be firm with good negotiation skills with a passive-aggressive approach
  • Understand approach to deal with difficult delinquent accounts and apply strategy to collect.
  • Ideally, the candidate should understand the psychology of persuading and inducing debtors to take action.
  • Good understanding of legal boundaries and laws relating to credit collection; Knowledge of Litigation Process preferred
  • Able to work in a fast-paced environment

For interested parties, kindly email your resume to We regret to inform that only shortlisted candidates will be notified.